Collections Specialist

Location: Lakewood, CO (Onsite)
Schedule: Monday–Friday 8:00am–5:00pm
Salary: $48,000–$50,000 annually

A respected organization in Lakewood is seeking a Collections Specialist to join its onsite financial services team. The Collections Specialist will play a key role in managing account balances, performing collections, and supporting clients with professionalism and care. Experience in student accounts is a plus but not required.

Position Overview

The Collections Specialist will be responsible for managing account activity, reviewing ledgers, and ensuring payments are applied accurately. This role requires strong attention to detail, the ability to explain account activity clearly, and a customer-focused mindset when communicating with clients.

The ideal candidate is comfortable navigating account systems, handling payment discussions professionally, and working onsite in a structured, team-oriented environment.

Key Responsibilities

Manage account balances and perform soft collections outreach
Communicate with clients via phone and in person regarding billing inquiries
Review, analyze, and explain account ledgers
Post and reconcile various types of payments accurately
Coordinate payment arrangements and assist clients in resolving balances
Research discrepancies and correct posting issues as needed
Maintain detailed and accurate documentation of account activity

Qualifications

3–4 years of experience in accounts or collections
Strong understanding of account ledgers and billing reconciliation
Experience handling soft collections in a service-driven environment
Knowledge of federal, military, or state payment processes is a plus
Proficiency in Excel, including pivot tables and VLOOKUP, is a plus
Experience with systems such as Campus Nexus Anthology, CampusVue, or Banner is preferred
Strong communication and customer service skills

Why Join

This Collections Specialist role offers a stable Monday–Friday schedule, a collaborative onsite work environment, and the opportunity to make a direct impact by helping clients resolve balances and navigate their finances with clarity and confidence.

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