Job Title: Operations Manager (HVAC / Home Services)

Operations Manager – Position Summary

The Operations Manager will oversee day-to-day office and operational functions for a well-established HVAC / home services company. This is a highly operational, hands-on leadership role responsible for dispatch, customer service, administrative processes, and operational reporting. The Operations Manager will be tech-savvy, experienced in ServiceTitan, and comfortable leading office teams while partnering closely with ownership and accounting.

Operations Manager – Key Responsibilities

Lead daily office and operational functions as the Operations Manager, including dispatch and customer service
Oversee technician scheduling, routing, and workflow efficiency
Manage and support dispatch and customer service teams (approximately 5 direct reports)
Act as the primary ServiceTitan power user as the Operations Manager, owning workflows, reporting, and data accuracy
Monitor and interpret operational and financial metrics such as revenue, job costing, labor efficiency, and invoicing
Support payroll coordination, timecard approvals, invoicing, and collections
Develop, document, and improve SOPs to drive consistency and scalability
Serve as the operational liaison between ownership, accounting, and the office team

Operations Manager – What They’re Looking For

Prior experience as an Operations Manager, Office Manager, or similar leadership role within HVAC, home services, or a trades-based environment
Strong ServiceTitan experience, including reporting, workflows, and admin functionality
Tech-savvy Operations Manager comfortable working with operational and financial systems (QuickBooks a plus)
Experience managing dispatch and customer service teams
Working knowledge of invoicing, collections, and general ledger concepts (no deep P&L ownership required)
Proven leadership skills with a hands-on, process-improvement mindset

Why This Operations Manager Role

The Operations Manager will join a well-established, service-based organization with a strong reputation in the market
This Operations Manager role is highly visible with direct access to ownership
Opportunity for the Operations Manager to lead people, improve processes, and drive operational efficiency
Stable environment with long-term growth potential for the Operations Manager

Operations Manager – Compensation & Schedule

Operations Manager Salary: $75K–$90K base (up to ~$100K for a top performer, plus bonus potential)
Operations Manager Schedule: Full-time onsite, 7:30am–5:00pm
Operations Manager Location: Monroe, CT

Operations Manager