Job Title: Office Manager (HVAC / Home Services)

Position Summary

The Office Manager will oversee day-to-day office operations for a well-established HVAC / home services company. This is a highly operational, hands-on leadership role responsible for dispatch, customer service, administrative processes, and operational reporting. The ideal candidate is tech-savvy, experienced in ServiceTitan, and comfortable leading office teams while partnering closely with ownership and accounting.

Key Responsibilities of the Office Manager

Oversee daily office operations, including dispatch and customer service
Manage technician scheduling, routing, and workflow efficiency
Supervise and support dispatch and customer service teams (approximately 5 direct reports)
Serve as the primary ServiceTitan power user, managing workflows, reporting, and data accuracy
Monitor key operational and financial metrics such as revenue, job costing, labor efficiency, and invoicing
Assist with payroll coordination, timecard approvals, invoicing, and collections
Develop and improve SOPs to drive consistency, efficiency, and scalability
Act as a liaison between operations, ownership, and accounting

Requirements of the Office Manager

Prior office management or operations leadership experience in HVAC, home services, or a similar trades-based environment
Strong ServiceTitan experience (reporting, workflows, admin functions)
Tech-savvy with comfort using operational and financial systems (QuickBooks a plus)
Experience managing dispatch and customer service teams
Solid understanding of invoicing, collections, and general ledger concepts (no deep P&L ownership required)
Confident leader who enjoys owning operations and improving processes

Why This Office Manager Role

Well-established, service-based company with a strong market reputation
Highly visible leadership role with direct access to ownership
Opportunity to lead people, improve processes, and drive operational efficiency
Stable team environment with growth potential

Compensation & Schedule of the Office Manager

Salary: $75K–$90K base (possible bonus potential)
Schedule: Full-time onsite, 7:30am–5:00pm
Location: Monroe, CT

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